• Office 365 Guidelines
• Technical Onboarding
• VPN Instructions
• How to register and use Microsoft Password Reset Tool
• How to add printing credits to your account
• IT Bookings Site

Access RAVE

RCC has an Emergency Notification System (ENS) setup to alert you in case of an emergency affecting the College. Students are required to update their contact information every semester to receive the alerts. Your ENS password is case- sensitive.  

Microsoft Office Online

Faculty, staff & students, get the online versions of Office plus 1 TB online storage for free!  

Once you have an RCC email account, you automatically get access to the Office 365 products. 

Library

Students can stop by the library to get a loaner laptop. 

You get a library barcode and PIN when you register as a library user. Speak with the Library staff if you have lost or forgot them.    

The library barcode is on the back of your staff ID card. You need it to borrow books and to access library databases or online books.     

The Library PIN is needed to check your library account, to place holds on books, renew books, check dates due and overdue notices.

MyRCC  

MyRCC is the campus portal used for the various announcements, forms and a central location for staff, faculty and students to find information about the institution. You will use your Active Directory credentials to login to the site.      

Staff employees will have a landing page called Staff Training which contains links for Cybersecurity Awareness Training that all employees must complete. This page also contains many other useful Microsoft function links.     

Faculty employees will have a landing page called Faculty. You will utilize MyRCC to view your courses, enter grades and to perform Advising.     

We strongly recommend you change your password before logging into MyRCC upon first login using the PasswordReset Tool. 

Canvas

Canvas is the learning module that RCC uses for online courses. Not all classes are online. Online courses have a section code of D1, DH, or DB. If your instructor uses E- Learning in a standard face-to-face class they will tell you specifically. 

Forgot your password? Call 617- 427-0060 ext: 1555 IT Helpdesk

RCC Email

All faculty, staff and students are assigned an e-mail account. It is an Office365 account with a @rcc.mass.edu domain. You would open your email via Outlook, from the apps section in Office365.  

You will use your Active Directory credentials to login to the site.    

If you have used email before and changed your password, continue to use that one. Please call 617-427-0060 ext. 1555 

REGISTER FOR PASSWORD RESET

**If you are receiving a ‘not registered for password reset’ error, please follow the steps listed below:

To Register for the Password Reset Tool (please logon to a computer for easier access):

1. Go to Office 365 via https://office365.com/ and login with your student email.
2. On the top right corner of your screen, there is a circle where your initials (or profile picture) are located, click on that and go to View Account’
3. On the next tab that is opened, in the middle of the screen, you will see a white box labeled ‘Secure Info’, click on the blue link labeled ‘Update Info’ within that box
4. Under Security Info, click on the plus sign (+) to add a method for authentication. Choose a method that you would like to use (we recommend using your Smartphone)
5. Follow the prompts to complete the verification process
6. That’s it! You are all set to use the Password Reset Tool to change your password anytime you’d like or until your current password expires.

Contact  

Location: Building 3 Room 327 

Hours of Operation:  

Mon-Fri: 8am-7:30pm  (If after, 5:30pm please call or send an email) 

Saturdays: 9am-2pm 

You can reach us by the following methods:  

• Email: helpdesk@rcc.mass.edu 
• Phone: 857-701-1555